Customer Service Representative - Nicaragua

Objective:

The primary goal of the CSR is to ensure a timely, accurate, efficient, and empathetic experience, engaging and communicating effectively with our customers. The CSR is responsible for managing incoming calls and customer service inquiries, by identifying and assessing customer needs to achieve satisfaction, and provide best in class customer service related to order status, returns, and product inquiries. This role is also responsible for taking and entering sales orders with an intense focus on accuracy. The CSR is a self-starter who is comfortable taking initiative, has keen problem-solving skills, and the unique ability to think on their feet.

Requirements:

• High school diploma or equivalent required
• 6 months to 1 year of relevant professional experience
• Strong telephone communication and follow-through to ensure customer satisfaction.
• Strong written and verbal communication, active listening, people skills, and a customer-focused attitude
• Ability to manage detailed tasks, multitask, prioritize effectively, and perform well under pressure
• Proficient in Windows, Excel, and Outlook; CRM experience is a plus but not mandatory
• Able to work independently, maintain professionalism, and contribute positively to a team environment.